An insurance broker is a professional adviser who is an expert in insurance and risk management.

Brokers work on behalf of their clients, not for insurance companies, and can be relied on to provide professional advice in your best interest.

A broker will help you insure your risks or suggest how you can manage them in other ways.  They specialise in one specific type of insurance or industry, or they may deal with many different types.

Brokers are aware of the terms and conditions, benefits and exclusions and costs of a wide range of competing insurance policies, so they are able to help you find the most appropriate cover for your own circumstances.

As well as arranging and placing cover with the chosen insurer on behalf of their clients, brokers also act on behalf of their clients in the event of a claim.

The LPOGroup provides additional membership benefits via a partnership with a leading global insurance broker, WTW, which in Australia operates via a locally licensed entity, Willis Australia Limited (AFSL 240600)  WTW places highly competitive and comprehensive coverage for Public & Product Liability, Personal Accident Insurance, Management Liability and all of your business insurance needs including if you have a Mail Contract.

WTW has over 20 years’ experience in servicing the insurance needs of Australia Post LPO’s and Mail Contractors providing competitive rates and market leading benefits which comply with the contractual requirements of Australia Post.

The option to include your LPO’s Public and Product Liability cover within your LPOGroup membership presents a significant benefit to LPOGroup members. You can compare any existing insurance arrangements that you have with the endorsed LPOGroup insurance broker, WTW. You can access the membership applications and Public Liability via LPOGroup here.

WTW receives fees from clients and commission and non-commission benefits from product issuers.  WTW will share the commission with LPO Group on referrals for product insurance.  

If you have any questions about the insurance package or any other insurance product, you can contact WTW on 1800-335-014 or email us at wtw.post.insurance@wtwco.com.

The Insured Value it is the maximum dollar amount that an insurance company will pay out if the insured assets are deemed a total loss.

Your Contents/Stock Insured Value must be equal to the cost of the full replacement value plus any other associated cost, levies, fees, taxes, excluding GST and any other discounts and/or allowances.

We recommend LPOs to utilise our Business Contents Register to start listing items on their replacement value to ensure that you have adequate allowance in your sums insured.

The start date of insurance is stated on your policy at a date chosen by you and needs to reflect when you take possession of your store or match any expiring insurances you may have. If you have placed insurance online and this is not correct, please advise WTW immediately. Your expiry date will be the 1^st July and stated in your policy. All coverage under this facility is common due dated and can’t be amended to any other date. All policies are renewed from 1^st July for 12 months.

If you buy this insurance and commit to a quotation via this platform, the premium will be due and payable by yourself upon receipt of our formal invoice (Typically received within 5 days). The insurance must be paid to be valid and respond to any claims. You will pay your policy either up front using our invoice or via instalments which we may offer.

Should you need to obtain a Certificate of Placement or Evidence of Insurance for a Third Party, you can access this immediately via “Your Account” online. Should you have any questions regarding this you can contact WTW on 1800-335-014 or email us at wtw.post.insurance@wtwco.com.

To report your claim please contact WTW on 1300 854 544 or au_claimsadmin@wtwco.com. Alternatively you can reach out to our servicing team.

IMPORTANT: Do Not Admit Liability to ANY Third Party Involved.

In the event of a claim please be sure that you have the following information available:

Name of the Policyholder

• Policy number
• Any invoices for immediate repairs or evidence for items being claimed.
• Any Finance contracts (if applicable)
• Police report number (if applicable)
• Date of loss
• Loss location
• A brief description of what happened
• Photos
• Policyholder contact information including email address
• Witness contact information (if applicable)
• Any other information relevant to the claim

In most cases a loss adjuster will be assigned to your claim and will provide further instructions.

Should you experience an unsatisfactory outcome with your claim, WTW is available to assist, leveraging our market position and experience to help manage the process. 

Claims outcomes can be escalated to our dedicated team on 1300 854 544 or au_claimsadmin@willistowerswatson.com.  Please ensure when calling you quote the WTW claim and policy numbers.

We will obtain details of any issues and work with the insurer to understand the circumstances and what support we can provide to achieve a satisfactory solution.